Privacy Policy

Last updated: April 2025

1. Introduction

Wild Hearts HQ Pty Ltd (trading as Wild Hearts Publishing) is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles. This policy explains how we collect, use, store, and disclose your personal information.

2. Information We Collect

We collect information you provide directly to us, including:

  • Name and email address when you create an account
  • Payment information (processed securely by Stripe — we do not store card details)
  • Manuscript files you upload for review (deleted immediately after report generation)
  • Communications with our support team
  • Usage data and analytics (anonymised)

3. How We Use Your Information

We use your information to:

  • Provide and improve our manuscript review and publishing services
  • Process payments and send transaction confirmations
  • Send your completed editorial report
  • Send service updates and relevant publishing resources (you may unsubscribe at any time)
  • Respond to your enquiries and support requests
  • Comply with our legal obligations

4. Manuscript Privacy

Your manuscript is your intellectual property. We process it solely to generate your editorial report and delete it from our systems immediately thereafter. Your manuscript is never shared with third parties, used to train AI models, or retained for any other purpose. You retain full copyright of your work at all times.

5. Disclosure of Information

We do not sell, rent, or trade your personal information. We may share information with:

  • Stripe (payment processing)
  • Email service providers for transactional communications
  • Analytics providers (anonymised data only)
  • Law enforcement or government bodies where required by law

6. Data Security

We implement industry-standard security measures including SSL encryption, secure cloud infrastructure, and access controls to protect your personal information. We regularly review our security practices.

7. Cookies

We use cookies and similar technologies to improve your experience, analyse usage patterns, and remember your preferences. You can control cookie settings through your browser. Disabling cookies may affect some functionality.

8. Your Rights

Under the Australian Privacy Act, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your account and associated data
  • Opt out of marketing communications at any time
  • Make a complaint to the Office of the Australian Information Commissioner (OAIC)

9. Data Retention

We retain your account information for as long as your account is active or as needed to provide services and comply with legal obligations. Manuscripts are deleted immediately after report delivery. You may request deletion of your account at any time.

10. Contact and Complaints

For privacy enquiries or complaints, contact our Privacy Officer at publishing@wildheartshq.com. We will respond within 30 days. If you are not satisfied with our response, you may contact the OAIC at oaic.gov.au.