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30-Day Satisfaction Guarantee

If your report doesn't meet the standard, we'll fix it. If we can't fix it, we'll refund it. Full stop.

We built this guarantee because we mean what we say: your manuscript deserves honest, craft-engaged editorial feedback. Not a template. Not a box-checking exercise.

Every First Light report goes through four specialist AI editors and a Senior Editor synthesis by Hartley. But systems aren't perfect. Occasionally a report misreads a genre convention, overlooks a clear structural strength, or gives feedback that doesn't match the manuscript it was asked to assess.

When that happens, we want to know. And we want to fix it — not because of legal obligation, but because a bad report doesn't just fail you as a customer. It fails you as a writer.

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Free Resubmission

Every First Light order includes one free resubmission credit. Revise based on the feedback and get a second read.

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Report Revision

If we got something wrong, we'll rerun your report with corrected parameters. No charge.

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Full Refund

If we can't fix it to your satisfaction within 30 days, we'll refund your order in full.

Common questions

What exactly does the guarantee cover?

If your editorial report doesn't reflect genuine craft engagement with your manuscript — if it feels generic, misses major structural issues, or contains factual errors about your work — we'll revise it or refund you in full. Your call.

Does the free resubmission count against the guarantee?

No. The free resubmission credit is included with First Light regardless. The 30-day guarantee is a separate commitment — if you revise and resubmit and the second report still doesn't meet the standard, the guarantee still applies.

What if I just didn't like the feedback?

The guarantee covers report quality, not whether the feedback was what you hoped for. We write honest reports. If Hartley says your structure has problems, that's a craft assessment, not a failure of service. But if something feels factually wrong or misread, contact us.

How do I claim it?

Email info@wildheartspublishing.com.au within 30 days of receiving your report. Include your order reference and what specifically you felt wasn't right. We respond within 24 hours.

Is there a word count or genre restriction?

No. The guarantee applies to all First Light, Bright Signal, and Full Flight orders, regardless of genre or word count.

Ready to submit?

First Light starts at $149 AUD. Results in 15–30 minutes. Covered by the 30-day guarantee.

Submit Your Manuscript →